Do the products come with any warranty?
All items purchased from instashot come with our free warranty. Our warranty covers all manufacturer's defects, and all parts, labour, and shipping costs for the full duration of the warranty. Our products are all extremely high quality brand name items from brands such as Sony, Canon, Panasonic, Samsung, and many others. We stand by all the products we sell and we want to give you the protection you deserve. All warranty issues are handled locally.
we take customer satisfaction very seriously. Our goal is to exceed your expectations related to product quality, technical support and customer service. We deliver the best warranties in the industry with a 14 Day Money Back Guarantee, and a 2 to 3 year local EU Warranty. Here are the types of our free warranty coverage:
Compact/Bridge Cameras: 2 Year Warranty
DSLR and Mirrorless Cameras: 3 Year Warranty
Camera Lenses: 3 Year Warranty
a) Why are you willing to offer this class leading warranty?
The reason is simple. We want to provide the best customer service experience possible. Most of our competitors require you to send the item back to far east for repair, which is expensive and time consuming. We certainly don’t want our customers to wait for weeks and months to have the item repaired. Since our warranty is local, the wait time is much reduced.
b) When is the warranty activated and how long is the duration?
It is activated on the date of delivery, as shown on the courier’s tracking system. The duration is 2 to 3 years, depending on the product.
c) What does the warranty cover?
It covers all manufacturer’s defects.
d) What should I do if a fault develops?
Please contact us by email with your order number, full name, and also details of the fault. We will provide you with the authorisation to go forward and also information on our authorised repair shops near you. To claim back any cost you have accumulated, please send us the relevent invoices. We will reimburse you the full amount by either bank transfer or PayPal.
e) How do I activate the warranty?
Your instashot warranty is activated automatically on the date of delivery. For your convenience, there's no extra step to take. Your warranty and purchase record is safely stored in our database.
f) What happens if it cannot be repaired, due to lack of parts, or other reasons?
We will arrange a courier to pick it up from you, and then we will send you a replacement unit, at no charge to you. We will be responsible for all shipping costs.
g) How do I obtain the warranty?
It is included for free on all cameras and lenses purchases.